Every KOORUI monitor sold in Pakistan through the official channel carries a 36-month warranty from the invoice date. Type the serial number printed on the label on the back of the monitor (it is also on the box) to see the model, the warranty window and any service history.
Serial not found?
Check for typos first: the letter O and the digit 0 look alike on the label. Serials are registered when units are invoiced, so a unit bought this week can take a day to appear. If it still does not show, send a clear photo of the label on WhatsApp and we will look it up by hand.
How to make a claim
- Have the model, serial number and invoice ready, plus photos or a short video of the fault.
- Contact us on WhatsApp or email [email protected]. First response within one business day.
- We may guide you through quick checks first (cable, input, factory reset), which solves many “no signal” cases in minutes.
- If the fault is confirmed, we issue an RMA: inspection within two business days of arrival, repair or replacement dispatched in three to five business days when parts are available.
- Defects confirmed within seven days of delivery are handled as DOA and replaced, subject to stock.
Full details, including the pixel policy and what the warranty does not cover, are in the warranty terms.