Official KOORUI store for Pakistan · Genuine stock · 3-year warranty serviced in Pakistan · Free delivery in Karachi & LahoreOfficial KOORUI store · 3-year warranty serviced in Pakistan
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Warranty terms

These terms follow the KOORUI Overseas After-Sales Policy (end-customer version) as applied in Pakistan by the official channel. They cover every KOORUI-branded monitor bought from KOORUI Pakistan, including the in-box stand, power adapter and cables.

Warranty period

36 months from the invoice date. You can check the exact window for your unit on the warranty check page using the serial number on the back label.

Dead on arrival (DOA)

If a quality defect is confirmed within 7 calendar days of delivery, the unit is replaced rather than repaired, subject to stock. Keep the original packaging during this period; it is needed for safe transport back to us.

What is covered

  • Functional failures: no power, no or unstable signal, faulty ports, random shutdowns, abnormal noise, button or OSD failure.
  • Panel defects within the panel policy below.
  • Manufacturing defects in the power adapter and in-box cables.

What is not covered

  • Accidental or physical damage: cracked screens, liquid ingress, burns, corrosion, insect damage.
  • Improper use or environment: over-voltage, non-standard cables, unstable power, extreme temperature or humidity.
  • Unauthorized disassembly, modification or firmware flashing; a serial number or label that has been altered or removed.
  • Cosmetic wear that does not affect function, such as minor scratches or small paint loss on the frame or base.
  • Image retention caused by long periods of static content at high brightness without the panel’s protective settings. This matters most on OLED models.

Panel policy

KOORUI ships A++ and A+ grade panels. Judged under normal viewing conditions (about 50 cm away, standard room lighting):

  • Bright (lit) pixels: none allowed. One or more confirmed bright pixels qualifies for a panel or monitor replacement within the warranty.
  • Dark pixels: up to 3 are acceptable if they are at least 10 mm apart and not clustered. More than that qualifies for replacement.
  • Clusters: two or more defective pixels within 10 mm count as a cluster and are treated as exceeding the limit.
  • Lines or scratches under the glass: not allowed. If confirmed, the unit is replaced.
  • Uniformity and light bleed: slight bleed at the edges is inherent to LCD technology. If unevenness is clearly visible in normal use (typical content at standard brightness in a lit room), the unit is evaluated for repair or replacement. Test patterns in a dark room at extreme brightness settings are not the standard.

How to claim

  1. Have the model, serial number and invoice ready, plus photos or a short video of the fault and a sentence on how the monitor was being used.
  2. Contact us on WhatsApp or at [email protected].
  3. We may first walk you through simple checks (cable, input source, factory reset). This resolves many cases in minutes.
  4. If the fault is confirmed, we issue an RMA with instructions for sending the unit in or, in Karachi and Lahore, arranging a pickup.

Service targets

  • First response within 1 business day.
  • Inspection within 2 business days of the unit arriving.
  • Repair or replacement dispatched within 3 to 5 business days when parts are available.

Our stock guarantee

If a unit shown as in stock at the time you ordered cannot be supplied, we will refund you in full the same working day, or if you prefer, hold your order with priority on the next unit and add a Rs 2,000 credit to it.

Local consumer law takes precedence over anything in this policy. KOORUI Pakistan processes only the information needed to provide service.